Payment, Cancellation & Refund Policy for Travel
Because the world travel situation is still unpredictable, we offer a flexible cancellation policy based on providing our guests the option of full or partial refunds (depending on the timeframe) or the more attractive option of transferring paid funds to a future trip. The chart below shows various cancellation scenarios.
Please note: The increased penalties incurred as a trip gets closer reflect the current policies of hotels and other vendors, and our need to make early payments to assure availability.
Of course, if Esperienza needs to postpone or cancel a trip, 100% of your funds will be available for transfer to a future trip.*
Payment Schedule:
Deposit: Due at the time you make your reservation
Final Payment: Due 90 days prior to the trip’s start date
Cancellation Policy:
If a cancellation request is received, we offer the option of refunding a portion of your payment(s) or transferring the payment(s) to future travel with Esperienza, according to the chart below.
For Deposits:
For Final Payments:
No refunds or transfers will be available if a cancellation request is received less than 16 days before the start of the program.
PLEASE NOTE: Cancellations require that a written request is received in the timeframe outlined above. All qualified refunds will be made within 30 days from the receipt date of the written cancellation request. All transferred funds for 2024 programs must be used by December 31, 2025.
Because many factors are beyond our control, we strongly encourage you to purchase travel insurance. We also must reserve the right to change these policies, if needed. However, please know that our goal is to travel as soon as is safely possible.
Non vediamo l’ora di rivedervi! We can’t wait to see you again!
If you have any questions about our policy, or would like to make a request for a cancellation, please contact us at info@esperienza.org.
*minus a nominal processing fee
Last update: Juuly 18, 2024